ABOUT OSAU

We are a social platform with the mission to serve students worldwide.

You can access on our platform genuine content and information about schools and programs, contributed by our active users for the benefit of other students and future generation of students.

In addition, we are also building a vibrant online community and ecosystem for tertiary education, a place where students can connect with each other.

From future proceeds, we intend to help schools and students from the less affluent parts of South East Asia.

OUR SERVICE TO THE COMMUNITIES:

We believe in the power of knowledge. By providing educational materials to children in disadvantaged communities, we offer them a better opportunity to self-learn, self-motivate and excel in life.

COMMUNITY GUIDELINES:

The idea of osau.com (aka OSAU) is to build a community where students support fellow students in their pursuit of further education. To build an authentic, helpful and close-knit community, we beseech all our users to follow our community guidelines which are based on OSAU values of Trust, Commitment and Kindness.

• Be kind and courteous
  Respect that others may have a different opinion from yours.
• Respect other members of the OSAU community.
  We will not tolerate any users who post threatening/hate/harassment content aimed at another individual, pertaining to topics of gender, sexual orientation, race, religion, disabilities or diseases.
• Participation
  OSAU encourages participation through sharing of experiences, reviewing schools and programs, asking and answering questions, even sharing of daily updates.
• Foster meaningful and genuine interactions.
  OSAU strives to provide a strong community support for students. As such we ask that users do not artificially collect likes and followers or contact any other users for commercial purposes.

• Post content that is appropriate for a diverse audience.
  Content that is found to be offensive will be deleted. We do not allow nudity and/or content that is found to be too graphic.
• Share only photos and videos that you’ve taken or have the right to share.
  Only post authentic content. Do not copy content online that you do not have the rights to
• Follow the law.
  OSAU does not support any illegal activity and we will take any report or suspicion of abusive/illegal content with utmost seriousness.
• No promotion or spam
  Any content found to be self-promoting or misleading/inaccurate may be removed.
• Report abuse
  If you see any inappropriate/false/abusive/suspicious content, please report using the ‘report post’ button in each post.
• One account per person
  Each individual should only have one account. If you’re unable to access your account, please contact us at [email protected]
• Keep it safe
  Do not post personal information that are sensitive. OSAU will not be responsible for any unfortunate events that may or may not be due to other users of OSAU.

GENERAL

Q: I need help on OSAU, what should I do?

You can email us at [email protected]

To get answers to your questions fast, browse through our QnA 

Q: What are the functions available on OSAU?

The core function of OSAU is to provide prospective students unbiased information on all tertiary institutes and their offered programs. These useful insights are generated by OSAU’s online community of current students and school offices.  

In addition, OSAU also incorporates the interactive aspects of a social media website where users can connect with each other to create a close-knit and sharing community pertaining to all aspects of tertiary education.  

Q: Are there any monetary transactions on OSAU? 

No. All contents on OSAU are free for registered users. 

Q: Why do some user profiles have halos?

These are OSAU Angels. OSAU Angels are super-users who are dedicated to help prospective students on OSAU. 

Q: What are Experiences?

Experiences are stories shared by users to give others insights into the life as a student in the particular school and area.

Q: What is Upvote/Downvote function in QnA?

Upvote function in the QnA section of OSAU allows users to like and vote for the answer, pushing up the ranking. 

Downvote function does the opposite.

Q: How do I report an offensive post?

You can click on the options button on each post and select “Report Post”. 

Q: What is the use of the heart icon in OSAU?

By clicking on the heart icon, you are saving the information for future use. 

Q: Where can I access my saved content?

You can see them under “Feed” tab.  

Q: Can I share posts on OSAU to my other social media accounts?

Of course, you can. 

Q: Can I share non-education related contents on OSAU?

Yes, feel free to do so in Feed. 

For other parts such as QnA, related contents are better. 

Q: How can I connect with fellow students from the same school?

You can find them under the “community” section in your school’s profile pages. 

Q: What are the differences between following/follower/contact?

• Following – these people are people followed by you. Updates from these people will be shown on you feed.
• Follower – these people are people who follow you. Your updates will reflect in their feed.
• Contact – these people are approved by you to be your contacts.

Q: Why do some answers in QnA have green ticks?

These answers have been accepted by the user who posted the question. 

Q: I accidentally accepted an answer for my question. What should I do to undo?

If you have accidentally accepted an answer, you can undo by clicking the options button and then select “Remove as accepted answer”.

Q: Can I change the language setting to my native language on OSAU?

OSAU is currently only available in English. We will expand to cater to other languages in the future.  

ACCOUNT & SETTINGS

Q: How I reset my password for my account?

You can go to “Manage Accounts”  “Settings”  “Account”  “Account Settings”  “Password” to change your password.  

Q: How can I connect to/disconnect from my other social media accounts?

You can go to “Manage Accounts”  “Settings”  “Account”  “Connected Accounts” to find the Facebook and Google+ tabs. If you have previously signed-in using these accounts, you can choose to disconnect. If you have not previously signed-in using these accounts and wish to do so now, you can choose to connect by filling in relevant login details. 

Q: Are all information and posts on OSAU public?

All information and posts on OSAU are public by default. You can choose to limit public viewing by changing the settings under “Manage Account”  “Settings”  “Privacy”  Edit”. 

Q: How do I delete my account?

You can email us and we will do it for you.

Q: What should I do if I encounter any glitch on OSAU?

Let us know! You can click on the feedback (bug) button to give us your inputs.

NOTIFICATIONS

Q: What are the type of notifications that are available?

Users may get notifications on:

• Saved/favorited schools/programs/QnA
• Social Activities of followers or contacts
• Activities that involves users’ content e.g. likes, comments, replies, answers to your questions, upvotes/downvotes

Q: Can I choose what I get notifications for?

Yes, you can change settings for notifications under “Manage Account”  “Settings”  “Email & Notifications”. 

Q: How do I turn off email notifications?

You can change the settings at “Manage Account  Settings  Email & Notifications”. 

Questions not answered? Drop us an email at [email protected].